Report a fault

This service can be used by trusts with Private Finance Initiative (PFI) contracts to:

  • report facility maintenance faults digitally
  • manage fault records
  • record communications with facilities management companies

Report faults

Any staff member with a valid hospital email address can use the fault reporting tool.
You do not need to create an account or sign in with a password.

You can also add photos to your report to help engineers find the problem quickly.

Information:

If your trust is using this service, contact your operator for a link to start reporting faults.

Manage reports and record communications in a dashboard

Trust facilities management staff can use our dashboard tool to:

  • track how many reports are made and how quickly they are resolved
  • record all communications with facilities management companies in one place.

Sign up

To join the Report a fault service, email reportafault@dhsc.gov.uk for a sign up form.

After you’ve filled in and returned the form, we’ll send you everything you need to start using the service.

Support

Contact reportafault@dhsc.gov.uk if you’re having problems accessing the service.